Refund Policy
We stand behind our product with a 30-day money-back guarantee. Buy with confidence.
Last Updated: December 2024
30-Day Money-Back Guarantee
We're confident in the quality of QuickCleaningTool. If you're not completely satisfied within 30 days of purchase, we'll give you a full refund — no questions asked.
Refund Eligibility
To be eligible for a refund, the following criteria must be met:
- Your purchase was made within the last 30 days
- The software was downloaded and installed
- Your refund request is submitted through proper channels
- Your account is in good standing with no policy violations
What's Covered
The following purchases are eligible for refund:
- One-time software purchases
- Subscription renewals (within 30 days of renewal)
- Premium feature upgrades
- Business and enterprise licenses
What's Not Covered
The following are not eligible for refund:
- Purchases made more than 30 days ago
- Accounts with extensive usage (10+ optimization sessions)
- Accounts terminated due to policy violations
- Software that was never installed or used
- Third-party payment processing fees
How to Request a Refund
1
Contact Support
Email us at refunds@digibayprivatelimited.com
2
Provide Details
Share your order ID and purchase email
3
Review
We'll review within 24-48 hours
4
Receive Refund
Refund processed in 5-10 business days
Refund Processing Time
| Payment Method | Processing Time |
|---|
| Credit / Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| Other Methods | 7-14 business days |
After Refund Approval
- Your license will be deactivated immediately
- Please uninstall the software from your device
- Premium features will no longer be accessible
- The free version of QuickCleaningTool remains available
Important: All refunds are processed to the original payment method. If the original method is no longer available, we will work with you to find an alternative solution.
Subscription Cancellations
- You may cancel your subscription at any time
- Access continues through the end of your current billing period
- No partial refunds for unused subscription time
- Automatic renewals are disabled upon cancellation
Business & Enterprise Refunds
Business and enterprise customers may have custom refund terms as outlined in their service agreement. Please contact your dedicated account manager for refund requests. Special pricing or volume discounts may affect refund amounts.
Frequently Asked Questions
Can I get a refund after 30 days?
Refund requests after 30 days are evaluated on a case-by-case basis. Contact our support team and we'll do our best to help.
What if the software isn't compatible with my PC?
If you're experiencing compatibility issues, our technical support team will try to resolve them first. If we can't fix the issue, you're eligible for a full refund regardless of usage.
Do I need to uninstall before requesting a refund?
No, you don't need to uninstall before requesting. However, once your refund is approved, we ask that you uninstall the software as your license will be deactivated.
Can I get a refund for a gift purchase?
Yes, gift purchases are eligible for refund. The refund will be issued to the original purchaser's payment method.
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